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FAQs – Frequently Asked Questions

Getting Started:

What is africareeds.com?

Africareeds.com is a social enterprise that gives people access to a wide variety of books and learning resources. We offer great prices on new and used books! A percentage of our proceeds is used to fund scholarships and literacy projects across Africa. Read more in Our Story

How long does it take for my order to be shipped?

Delivery takes approximately 2-5 working days from the time your order is confirmed. Once your order has been processed and dispatched to our courier partner you will receive an e-mail confirming the parcel shipping and expected delivery window.

Orders and Shipments:

 

How long does it take for my order to be shipped?

Delivery takes approximately 2-5 working days from the time your order is confirmed. Once your order has been processed and dispatched to our courier partner you will receive an e-mail confirming the parcel shipping and expected delivery window.

How to change/cancel my order?

Orders can be canceled or changed within 3 hours of placing the order. Unfortunately, we are unable to change/cancel orders beyond 3 hours as they would have been validated and processed.

How can I view and print my invoice for an order?

  1. Sign in to your account.
  2. Click on “ My Orders”.
  3. Click on the order number you need an invoice for.
  4. Click on “Print Order” to print out the invoice for your order.

Where does Africareeds.com ship?

Presently, Africareeds.com only offers delivery options to locations within Nigeria. We hope to ship internationally in the near future.

What is the delivery cost?

The shipping cost for orders within Lagos is N350. For orders outside Lagos, shipping costs N850. Shipping costs will reduce as you buy more books.

Shipping is free if you buy over 3 books.

Can I send my parcel to a different address?

At checkout, you have the option to choose a different delivery address from your billing address. You can also add new delivery address(es) to your account.

Please note that once your order is processed, you won’t be able to modify the delivery address.

NB : When using an office address, please state the name of the company before the street name and number for ease of locating.

How can I check my order status?

To track your order, click on “My account “, then on “My Orders”. Click on the order you want to track, you will be able to view the status of the order.

If you do not have an account, go to the “Order Tracking” section and enter the email used to place the order and your order number.

Making Payments:

 

Which methods of payment can I use?

  • Africareeds.com encourages customers to pay online using Visa/MasterCard/Verve bank cards at the time of purchase.
  • Customers in Lagos, Abuja, Port Harcourt, Osun, Ogun and Oyo can also pay on delivery with cash. Alternatively, customers can pay by bank transfer following instructions provided on the checkout page. You can call us on 0818 015 0001 to guide you through this process.

Is online payment secure?

Ensuring that each payment transaction is completely secure is one of our major priorities Transactions made on Africareeds.com are secured by the Interswitch WebPAY payment platform (www.interswitch.com). All information exchanged to process the payment is encrypted and protected. This information cannot be detected, intercepted or used by third parties.

How does Cash on Delivery work?

Customers in cash on delivery areas (Lagos, Abuja, Port Harcourt, Osun, Ogun and Oyo) will be called on the morning of delivery on the number they provided during the order to ensure a smooth and efficient delivery.

Gifts and Rewards:

 

What are loyalty rewards about?

Loyalty points can be earned by purchasing books, writing reviews and referring Africareeds.com to your friends. You can use your points on your next order by ticking “Redeem Points” at checkout.

How do I use gift cards on Africreeds.com?

Suregift cards are accepted on africareeds.com. You will need to enter the promotional code available on your Suregifts card to receive a discount in the amount of the card.

In case the amount of your gift card is lower than the purchase amount, you will be-able to complete your payment by bank card.

Your Account:

 

How can I create a customer account?

To create an account on Africareeds.com,

  • Click on “Log in” at the top right of the page
  • Next, click on “New customer”, then “Create an account”
  • Fill the form and click on “Submit”

If you encounter difficulties, please contact Our customer service.

How do I subscribe to the newsletter?

You can subscribe to the Africareeds.com newsletter to receive information about our new releases, special offers and literacy projects by entering your email in the sign-up form at the bottom of our page.

You will be able to unsubscribe easily by clicking on the unsubscribe link available in each newsletter or by editing “preferences” in your account.

How do I change my personal details?

If you want to change your personal data,

  • Click on “Log in” at the top right of the page and fill in your login and password
  • Edit personal data and click on “Submit”

All data provided to Africareeds.com will not be shared with third parties without your consent

How can I track my orders?

You can track your previous orders from your customer account:

  • Log in to your account with your e-mail and password
  • Click on “Previous Orders”

How do I change my password?

To change your password,

  • Click on “Log in” at the top right of the page and fill in your login and password
  • Next, click on “Change Password”
  • Enter your current password, your new password, confirm your new password and click on “Submit”

I have forgotten my password. What can I do?

If you have forgotten your password, click on “Log in” at the top right of the page, then click on “Forgot password”. A new password will be automatically sent to your e-mail address.

For any other questions or concerns not listed in our FAQs, please email us at support@africareeds.com or call us on 0818 015 0001. Thank you!

*plus you’ll receive a discount coupon in your inbox

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